Our reservation policy ensures a smooth and straightforward booking process for all our guests. Please review the following details before making a reservation.
1. Booking Requirements
- Minimum Age: Guests must be at least 18 years old to make a reservation.
- Payment Information: A valid credit card or alternate payment method is required to secure the reservation.
2. Payment Terms
- Advance Deposit: Some reservations may require an advance deposit to secure the booking, which will be outlined at the time of reservation.
- Full Payment: Full payment may be required upon check-in, depending on the rate type selected during booking.
- Accepted Payment Methods: We accept major credit cards, debit cards, and online bank transfers. Cash payments are also accepted upon arrival.
3. Check-in and Check-out Policy
- Check-in Time: 2:00 PM. Early check-in may be requested but is subject to availability.
- Check-out Time: 12:00 PM. Late check-out requests are subject to availability and may incur an additional fee.
4. Identification Requirement
- Valid ID: All guests are required to present a valid government-issued photo ID (passport, driver’s license, or Aadhaar card for domestic guests) at check-in.
5. Room Guarantee Policy
- Room Hold: Your room is guaranteed for your arrival once payment or deposit has been received.
- Late Arrival: Please notify us if you plan to check in after 6:00 PM. If we are not informed, the reservation may be released, and cancellation charges may apply.
6. Rate and Tax Information
- Room Rates: Rates are quoted per room, per night, and are subject to change based on availability, demand, and any special promotions.
- Tax and Service Fees: All room rates are subject to local government taxes and service fees, which will be included in the final bill.
7. Children and Extra Beds
- Children Policy: Children under 12 years of age stay free when sharing a room with parents using existing bedding.
- Extra Beds: Extra beds are available upon request for an additional charge. Maximum room occupancy rules apply.
8. Special Requests
- Requests: Special requests, such as room location, view, or specific amenities, are noted but cannot be guaranteed. We will do our best to accommodate any specific needs.
9. Modifications and Cancellations
- Changes to Booking: Guests may modify their booking (dates, room type, etc.) subject to availability and rate adjustments.
- Cancellation Policy: Please refer to our Cancellation Policy for details on how to cancel your reservation without fees.
10. Group Reservations
- Group Bookings: Reservations for 5 or more rooms are considered group bookings and may have specific terms, conditions, and cancellation policies. Please contact us directly for group booking arrangements.
Contact for Reservation Assistance
For additional questions or reservation assistance, please reach out to our reservations team:
- Email: reservations@enncoresorts.com
- Phone: +91 94840 00023
Thank you for choosing Ennco Resorts Srinagar. We look forward to hosting you for a memorable stay!