Ennco Resorts Srinagar is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
- Personal Information: When you make a reservation, contact us, or use our services, we may collect personal details such as your name, email address, phone number, address, and payment information.
- Booking Details: Information about your stay, including check-in and check-out dates, room type, and any special requests, is recorded to ensure a tailored experience.
- Website Usage Information: We may collect data about your interaction with our website, including IP address, browser type, and pages visited, using cookies and other tracking technologies.
2. How We Use Your Information
- Reservation and Payment Processing: To process bookings, confirm reservations, and facilitate payments securely.
- Customer Service: To provide personalized service, respond to inquiries, and address requests or issues promptly.
- Marketing and Communication: To send you booking confirmations, special offers, and updates on resort amenities. You may opt out of marketing emails at any time.
- Enhancing User Experience: To improve our website, services, and overall guest experience based on feedback and usage analytics.
3. Sharing and Disclosure of Information
- Third-Party Service Providers: We may share your data with trusted partners who assist in processing reservations, payments, and delivering services. These providers are contractually obligated to protect your information.
- Legal Requirements: Ennco Resorts Srinagar may disclose information if required by law or to protect the rights, property, or safety of our guests and staff.
- Business Transfers: In the event of a business restructuring, merger, or acquisition, customer information may be transferred in accordance with privacy regulations.
4. Data Protection and Security
- Secure Data Handling: We use advanced encryption and security practices to protect your personal information from unauthorized access, alteration, or disclosure.
- Access Control: Only authorized personnel have access to personal information, ensuring that your data is handled with care and confidentiality.
5. Cookies and Tracking Technologies
- Use of Cookies: Our website uses cookies to personalize your experience, remember preferences, and understand how users interact with our site. You may manage or disable cookies through your browser settings.
- Analytics and Advertising: We may use analytics tools and third-party advertising services that rely on cookies to deliver relevant content and improve our marketing efforts.
6. Your Rights
- Access and Correction: You may request access to your personal data and correct any inaccuracies.
- Data Deletion: You may request that we delete your information, subject to applicable legal obligations.
- Marketing Opt-Out: You can unsubscribe from promotional communications by following the instructions in each email or contacting us directly.
7. Children’s Privacy
Ennco Resorts does not knowingly collect personal information from children under 16. If we learn that information from a child under 16 has been collected without parental consent, we will delete it promptly.
8. Updates to This Privacy Policy
We may update our Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify guests by email or on our website.
9. Contact Us
For questions, concerns, or to exercise your rights regarding personal data, please contact us at:
- Email: privacy@enncoresorts.com
- Phone: +91 90703 33700
Thank you for trusting Ennco Resorts Srinagar with your information. We are dedicated to providing you with a safe and secure experience.