At Ennco Resorts Srinagar, we aim to make our refund process clear and straightforward to ensure transparency and guest satisfaction.
1. Eligibility for Refunds
- Cancellations Made Within Policy Terms: Refunds will be issued for cancellations made according to our Cancellation Policy.
- Non-Refundable Reservations: Bookings made under non-refundable rates or special promotions are not eligible for refunds, even if canceled.
2. Refund Processing Time
- Processing Period: Refunds will be processed within 7-10 business days from the cancellation date. Processing times may vary depending on your bank or payment provider.
- Original Payment Method: Refunds will be credited back to the original payment method used for the booking. Alternative methods may require additional verification.
3. Early Departures
- Unused Nights: If you choose to check out before the scheduled departure date, refunds for unused nights will depend on the reservation type. For refundable bookings, unused nights may be eligible for a partial refund based on availability and demand.
4. Booking Modifications
- Rate Differences: If you modify your booking (e.g., change dates or room type) and the new rate is lower, the difference may be refunded as long as the change is made within the eligible cancellation period.
5. Group and Event Bookings
- Special Group Policies: Refund policies for group bookings (5 or more rooms) or event reservations may vary. Please refer to your booking confirmation or contact our reservations team for specific terms.
6. Exceptions
- Force Majeure Events: In cases of unexpected events (e.g., natural disasters, emergencies), we will review refund requests on a case-by-case basis, considering guest safety and local regulations.
Contact for Refund Assistance
For any questions regarding your refund or to inquire about the status, please reach out to our reservations team:
- Email: reservations@enncoresorts.com
- Phone: +91 90703 33700
We appreciate your understanding and cooperation with our refund policy and thank you for choosing Ennco Resorts Srinagar.